If your repair request is an Emergency, then please call the
emergency number:
972-765-6633. An Emergency is defined as fire,
flood, uncontrollable water, electrical problems endangering life, and smell of gas.
(Air conditioning, heating, hot water, disposal, dishwasher, sprinkler, etc.,
problems are NOT emergencies.)
To help us provide you with a quick response, be as specific as possible
when describing your problem and fill the form in completely. Requests that are not
specific (such as “stove not working”) or have missing contact
information, will only delay our response while we contact you for clarification.
Routine maintenance requests are processed during normal business hours.
As stated in your lease agreement, if the work requested is found to be a
resident's responsibility or damage, you will be billed for the charges.
Missed Appointments – You will be responsible for the payment of any
service call charged for (a) a missed appointment, (b) not providing access to your
unit when requested, (c) leaving a keyless bolting device engaged, or (d) not
following other instructions as you agreed to resulting in the vendor not
gaining entry to the property.
We, or any of our vendors, will not enter your home at anytime if someone 18
years of age or younger is at home without adult supervision: no exceptions.
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